Wix and Squarespace are website builders designed for businesses that want a professional-looking site without managing servers or code. They combine hosting, templates, page editing, and built-in tools for contact forms, bookings, blogs, and small online stores in one place. For many small businesses, that simplicity is the appeal — one account, one bill, and an editor your team can learn quickly.
The trade-off is that simplicity still needs care. Pages multiply, menus get messy, and images pile up. Forms stop sending because a notification email changed. A booking calendar, store setting, or connected tool stops working after a setting was changed. Ownership gets unclear when the site was set up under a former staff member or a personal email, and no one is sure who can change the domain, billing, or site settings. Owners then avoid updates because they are unsure what might break.
HarjTech supports Wix and Squarespace for small Canadian businesses as part of your everyday IT support. We help you sort out ownership and access, tidy pages and settings, fix forms and connections, and set up a simple routine for updates and checks. We explain changes in plain language and document what was done. The goal is a site that looks right, answers customer questions, collects enquiries, and does not become another job on your list.
A website builder removes technical work, but it does not remove the need for someone to own the site. HarjTech provides that steady ownership — access, settings, content, and connections — so the site keeps working as your business changes.
Yes. Websites often need to connect to email marketing, CRM, booking, analytics, or social tools. We help set up and fix those connections, check that form submissions reach the right place, and document what data moves where.
If a connection needs a setting changed on the other tool, we coordinate with that vendor. On the scoping call, list the tools you use today and which connection matters most — for example, a contact form that should create a CRM lead or add someone to your mailing list.
To make the first work go smoothly, gather whatever logins, billing records, and notes you already have before the call. If something is missing, we will help you recover it safely. You do not need a perfect record to start — the scoping call is where we sort out what you have.
The scoping call is a working conversation, not a sales pitch. We ask about your site, who uses it, what is working, and what is breaking. We review ownership and access at a high level if you know it, and agree on what to fix first and what ongoing support would look like.
You leave with a clear next step and a plain-language summary of what was discussed. There is no obligation to proceed. To make the call useful, bring your website address, domain details if you have them, and a short list of problems or changes you want.
There is no obligation to proceed after the scoping call. The purpose is to give you a clear picture of the problem, the options, and the sensible order for fixes, so you can decide with confidence and without pressure to commit on the spot.
Yes. We help you take over the site by confirming owner access, reviewing who can publish or change settings, and documenting what is in place — pages, forms, bookings, store settings, and integrations. If the previous provider still holds access, we help you plan a clean handover and reset access.
If you want to keep your current provider for some tasks, we can coordinate with them. The scoping call is the place to tell us who does what today and what you want HarjTech to own going forward.
When you book a scoping call, bring a short list of what is not working, who currently helps with the setup, and which problems cost you the most time. We will walk through the findings in plain language, agree on what to fix first, and confirm what you need to provide so the work can start without guesswork or delay.
Yes. Form and booking problems are common and often have a simple cause — a changed notification email, a setting that was switched off, a connected calendar that disconnected, or a spam filter catching messages. We check the form, notifications, connected tools, and spam or junk folders in a careful order.
We document what we found and fix the root cause where possible. If the issue sits with the platform or a connected vendor, we coordinate with them. On the scoping call, tell us when it stopped working and what changed around that time.
Small fixes often prevent larger problems later, so we flag anything that looks risky even if it is not part of the first job. You decide what to prioritise, and we focus on the changes that make the biggest practical difference for your team day to day.
It depends on the job. A focused fix can often start once we have access and a clear description of the problem. A cleanup or move takes longer because we need to review pages, ownership, and integrations before making changes. We confirm a realistic sequence on the scoping call.
Ongoing support typically covers routine checks, small content changes, form and booking checks, and troubleshooting. You get a clear way to request help, a record of what was done, and a point of contact who knows your site.
To make the first work go smoothly, gather whatever logins, billing records, and notes you already have before the call. If something is missing, we will help you recover it safely. You do not need a perfect record to start — the scoping call is where we sort out what you have.
Yes. This is more common than most owners expect. Sites are often set up under a former staff member, a personal email, or a previous vendor. We help you identify who controls the site account, domain, billing, and email, and plan a safe transfer to the right owner and email.
We also help you tidy access so only current staff can publish or change settings. If recovery is needed, we help you work through the platform or registrar process. Bring whatever logins and billing records you have to the scoping call.
After the scoping call you will have a written summary of what was discussed, what was agreed, and what happens next. We document changes as we go, explain them without jargon, and keep you informed if a dependency or a vendor response affects the timing.
Yes. Many sites drift over time — extra pages, duplicate content, outdated services, and menus that no longer match how customers look for help. We review the pages, navigation, images, and forms, and give you a plain-language plan for what to keep, merge, or remove.
Cleanup is done carefully so links, forms, and search listings are not broken in the process. We also help you set up a simpler structure your team can maintain. Bring your website address and a short list of pages that feel wrong to the scoping call.
There is no obligation to proceed after the scoping call. The purpose is to give you a clear picture of the problem, the options, and the sensible order for fixes, so you can decide with confidence and without pressure to commit on the spot.
Both. Fixed-scope work fits a defined job — a site cleanup, a form fix, or a move between builders. Ongoing support fits sites that change often and need someone to handle small changes, checks, and troubleshooting when something breaks.
On the scoping call, we agree on which model fits your situation, what is included, how to request help, and how urgent issues are handled. You get the scope in plain language before work starts.
If the work involves another vendor, we coordinate with them on your behalf and keep you in the loop. You do not need to repeat the same story to different support teams, and you always have one point of contact at HarjTech who knows your setup.