Shopify is an ecommerce platform that lets a small business sell products online without building a store from scratch. It covers the storefront, product pages, cart, checkout, payments, discounts, taxes, and order management in one place. You can also connect it to in-person selling, shipping tools, and accounting software so orders, inventory, and money stay in step. For many owners, it is a practical way to start or grow online selling without managing servers or custom code.
Problems usually appear once the store is live and real orders flow through it. Product data gets messy — duplicate products, missing images, wrong prices, or unclear variants. Inventory does not match what is on the shelf. Shipping rates, taxes, or discount codes behave in ways no one expected. An app that was added for one job starts conflicting with another, or stops syncing. Staff are unsure who should update products, fulfil orders, or handle refunds, so small errors turn into customer complaints.
HarjTech supports Shopify for small Canadian businesses as part of your everyday IT support. We help you tidy the store setup, fix sync and configuration problems, clean up product and customer data, and coordinate with Shopify support and your app vendors when an issue sits on their side. We explain changes in plain language and document what was done. The aim is a store that takes orders correctly, keeps your records straight, and lets your team focus on customers instead of troubleshooting.
Customers see the storefront. Your team lives in the back office — products, orders, inventory, and reports. HarjTech focuses on that working side, so the store runs reliably day to day and your records stay usable for decisions.
Shopify support is useful for Shopify problems, but it does not know your accounting, shipping, inventory, or point-of-sale setup, and it does not stay with you after the ticket closes. A break-fix shop may fix the symptom but not the connection or process behind it. HarjTech looks at the whole flow — store, back-office tools, and the people who use them.
We document what changed, explain it in plain language, and help you avoid the same problem again. If the issue sits with Shopify or an app vendor, we coordinate with them on your behalf so you are not repeating the story to different teams.
There is no obligation to proceed after the scoping call. The purpose is to give you a clear picture of the problem, the options, and the sensible order for fixes, so you can decide with confidence and without pressure to commit on the spot.
Yes. We help plan and configure a new store — settings, taxes, shipping, payments, notifications, staff roles, and product structure — so the store is ready to take orders cleanly. We help you organise products, collections, and images in a way your team can maintain after launch.
We do not present ourselves as a certified Shopify implementer. If you need custom design or development, we help you scope it and coordinate with the right specialist. Book a scoping call with your product list, shipping approach, and any existing website or sales channels.
If the work involves another vendor, we coordinate with them on your behalf and keep you in the loop. You do not need to repeat the same story to different support teams, and you always have one point of contact at HarjTech who knows your setup.
Both. Fixed-scope work fits a defined job — a store cleanup, a migration, or a set of integrations. Ongoing support fits stores that change often and need someone to handle updates, app reviews, small changes, and troubleshooting when something breaks.
On the scoping call, we agree on which model fits your situation, what is included, how to request help, and how urgent issues are handled. You get the scope in plain language before work starts.
When you book a scoping call, bring a short list of what is not working, who currently helps with the setup, and which problems cost you the most time. We will walk through the findings in plain language, agree on what to fix first, and confirm what you need to provide so the work can start without guesswork or delay.
Yes. These connections are often where stores save the most time — or lose it when a sync breaks. We help connect Shopify to accounting, inventory, shipping, point-of-sale, email marketing, and CRM tools, and we check that orders, products, customers, and payouts line up after the connection.
If a sync needs a setting changed on the other tool, we coordinate with that vendor. On the scoping call, list the tools you use today and which sync matters most — for example, orders that should flow to accounting without manual re-entry.
Small fixes often prevent larger problems later, so we flag anything that looks risky even if it is not part of the first job. You decide what to prioritise, and we focus on the changes that make the biggest practical difference for your team day to day.
It depends on the job. A focused fix can often start once we have access and a clear description of the problem. A cleanup or migration takes longer because we need to review the catalogue, settings, and integrations before making changes. We confirm a realistic sequence on the scoping call.
Ongoing support typically covers routine checks, small product and settings changes, app reviews, and troubleshooting. You get a clear way to request help, a record of what was done, and a point of contact who knows your store.
After the scoping call you will have a written summary of what was discussed, what was agreed, and what happens next. We document changes as we go, explain them without jargon, and keep you informed if a dependency or a vendor response affects the timing.
The scoping call is a working conversation, not a sales pitch. We ask about your store, what you sell, how orders flow, what tools you use, and what is working or breaking. We review your current setup at a high level and agree on what to fix first and what ongoing support would look like.
You leave with a clear next step and a plain-language summary. There is no obligation to proceed. To make the call useful, bring your store address, a list of connected tools, and a short list of problems or changes you want.
To make the first work go smoothly, gather whatever logins, billing records, and notes you already have before the call. If something is missing, we will help you recover it safely. You do not need a perfect record to start — the scoping call is where we sort out what you have.
Yes. We help plan a move from another platform, marketplace, or manual setup to Shopify. That includes reviewing your current products, customers, orders, and images, planning how they map to Shopify, and checking what history you need to keep for reporting and customer service.
Moves are sequenced to reduce disruption — catalogue first, then settings and integrations, then a careful go-live check. We also help you plan redirects and customer communication so regular buyers can find you. Bring a list of your current tools to the scoping call.
There is no obligation to proceed after the scoping call. The purpose is to give you a clear picture of the problem, the options, and the sensible order for fixes, so you can decide with confidence and without pressure to commit on the spot.
We focus on practical controls: limited staff roles so only the right people can change settings or refunds, strong passwords and multi-factor sign-in where supported, and careful handling of customer data. We review who has access and remove accounts that are no longer needed.
For backups and records, we help you understand what Shopify keeps, what you should export regularly, and how to recover from a data mistake such as a bulk product change. If you collect customer data, we help you keep the handling sensible and documented.
After the scoping call you will have a written summary of what was discussed, what was agreed, and what happens next. We document changes as we go, explain them without jargon, and keep you informed if a dependency or a vendor response affects the timing.