Descartes and Trimble are widely used platforms for transportation, fleet, and logistics operations. Descartes supports transportation management, routing, shipment visibility, customs and trade documentation, and customer communication for companies moving freight across regions and borders. Trimble supports dispatch, fleet management, telematics, driver hours and compliance workflows, and transportation management for carriers and logistics providers who need to coordinate drivers, equipment, loads, and customer commitments. Together, these platforms cover the operational core of a mid-size carrier or logistics provider: orders, loads, dispatches, tracking, documents, and billing support.
Mid-size operators often hit the same friction as volume, fleet size, and customer expectations grow. Dispatch still depends on phone calls, spreadsheets, and tribal knowledge, so coverage and re-planning are hard when loads change. Shipment status lives in multiple places, which makes customer updates slow and inconsistent. Driver hours, vehicle inspections, customs documents, and proof of delivery are tracked inconsistently, which creates compliance and billing delays. Fuel, maintenance, and equipment data sit apart from dispatch. Billing and invoicing need manual reconciliation because load, rate, and delivery data do not flow cleanly to accounting. Integrations with customer systems, accounting, or Microsoft 365 and Azure break or were never fully connected.
HarjTech supports, administers, integrates, optimizes, and advises on Descartes and Trimble for mid-size Canadian companies. We help operations, dispatch, finance, and IT teams stabilize administration, clean up master data, improve dispatch and tracking workflows, tighten controls, and connect operational data to Microsoft 365, Azure, and Power BI for clearer visibility. We coordinate with your vendor and other providers when needed, and we document processes so operations do not depend on one person. The aim is practical: better-coordinated dispatch, clearer shipment visibility, and billing and reporting your team can trust.
Your work is led by HarjTech senior consultants who understand trucking and logistics operations, dispatch, fleet workflows, controls, reporting, and Microsoft 365 and Azure integration. You will have a named lead who owns the engagement, coordinates tasks, and is accountable for documentation and follow-through. Where specialist support is needed, for example for a specific vendor issue or a complex integration, HarjTech coordinates that support so you are not left managing multiple providers.
We do not hand your operational systems to an anonymous support queue, and we do not make changes without agreeing on scope and timing with you first. Your operations, dispatch, finance, and IT teams stay involved in decisions that affect dispatch, visibility, billing, and reporting, and we document procedures so your team can operate the systems confidently. Book a scoping call to meet the approach and discuss who would lead your engagement.
The scoping call is a focused working conversation, not a sales presentation. We ask about your operations, fleet and freight mix, which Descartes or Trimble products and modules you use, how dispatch, tracking, and billing work today, where visibility and reporting break down, and what your operations, finance, and IT teams want to improve. We also discuss who owns the systems today, how support works now, and any upcoming deadlines such as peak season, a customer onboarding, or an audit that affects timing.
By the end of the call you should have a clear sense of whether HarjTech is a fit, what the next step would be, and what information we would need to confirm scope. If a deeper assessment is needed, we will explain what it covers and why. Investment is confirmed on the scoping call once scope is understood, and there is no obligation to proceed. Book your call and bring your current pain points and your reporting needs if you have them.
Yes. HarjTech provides neutral advisory on whether a move makes sense, and what it would actually involve. We review your freight mix, fleet size, dispatch model, customs and cross-border needs, integrations, reporting requirements, and the pain points driving the conversation. Sometimes the right answer is to stay and fix configuration, data, and workflows. Sometimes a move is justified because the current platform cannot support your dispatch model, visibility needs, or billing requirements without heavy workarounds.
If a move is warranted, we help you define requirements, assess options, understand data migration and cleansing work, plan cutover and billing implications, and coordinate with vendors and finance. We do not push a replacement to create project work, and we do not present HarjTech as an implementer or seller of non-Microsoft products. Our role is to give you a clear, evidence-based recommendation. Book a scoping call to talk through what is driving the move and what success would look like.
Big Four firms and vendor services teams can be a fit for very large transformation programs, but mid-size carriers and logistics providers often need something more direct: senior people who understand the day-to-day reality of running Descartes or Trimble, who stay accountable after changes go live, and who connect operational data to the Microsoft stack your team already uses. HarjTech focuses on that operating reality. We help you stabilize administration, improve dispatch and visibility workflows, tighten controls, and coordinate with your vendor without adding layers of handover.
Our work is scoped to your actual problem, documented so your team can run it, and supported on an ongoing basis rather than delivered as a one-time report. We are vendor-neutral in our advice on non-Microsoft products, which means we will tell you when staying, fixing, or moving is the right call. Book a scoping call and compare our approach to what you have been offered elsewhere.
We connect your transportation and fleet platforms to the Microsoft tools your team already uses, so dispatch, documents, and finance work does not live in separate silos. Typical integrations include SharePoint for proof of delivery, customs documents, and supporting files, Teams and Outlook for dispatch notifications and approvals, Power Automate for routine workflows such as status updates and document routing, and Power BI for dispatch, utilization, billing, and customer reporting. We also align access with Microsoft Entra ID and your existing security policies, so operational-system access follows the same controls as the rest of your environment.
We focus on supported integration patterns, documented data flows, and testing before changes go live, and we avoid fragile spreadsheet bridges where a direct or automated connection is practical. If you use accounting, customer, telematics, or fuel systems, we review those connections as well and confirm which system owns each piece of data. A scoping call helps us map your current integrations and identify the connections that will reduce manual work first.
We review how load, rate, customer, equipment, and delivery data are entered and maintained, and where billing needs manual fixes. Common causes include inconsistent rate and lane setup, duplicate customer and carrier records, missing proof of delivery, and delivery data that does not flow cleanly to accounting. We identify the highest-impact errors first, especially those that delay invoicing or create disputes, and we agree on data standards so dispatch, operations, and finance use the same definitions.
We then help your team correct priority records, tighten billing handoffs, standardize rate and adjustment approvals, and build reconciliations and reports that tie operational data to invoicing. We document the standards and train your team to maintain them, so billing does not depend on one person catching errors at month-end. Book a scoping call and we will review where billing and reconciliation create the most rework today.
Yes. HarjTech regularly takes over support where the current provider is slow to respond, documentation is thin, or knowledge sits with one person. We start by reviewing your current configuration, users and permissions, dispatch and fleet setup, integrations, open issues, and any documentation you have. We confirm who your vendor and other provider contacts are, and we agree on a handover plan that keeps dispatch, tracking, and billing running without disruption.
During transition we stabilize the highest-risk items first, such as access, dispatch workflows, integration health, and reporting that operations and finance rely on, and we document procedures so your team is not dependent on any single provider. We coordinate with your outgoing provider where that is helpful, and we set a clear support rhythm for requests, changes, and operational coverage. Book a scoping call and we will map your current setup and propose a handover plan that fits your operations.
Ongoing support is structured around your operations and billing calendar, not around ad hoc tickets alone. We agree on how requests are raised, how changes are approved, and who owns user administration, dispatch setup, rate controls, and reporting maintenance. Regular check-ins cover open issues, upcoming peak periods, integration health, and planned changes such as new customers, lanes, or reporting needs. We document procedures and keep a log of changes so knowledge stays with your organization, not with one person.
Advisory support gives your operations, finance, and IT leads a senior sounding board for questions about controls, workflows, reporting, integrations, and system fit, without needing a large project each time. We also coordinate with your vendor and other providers when issues cross providers. If your needs grow, we can adjust the support model. Book a scoping call and we will outline a support rhythm that fits your team.